FAQ's Old


Holiday Orders

To ensure your bag arrives prior to December 25th, please place your order by December 13th for guaranteed delivery.

Do you offer free shipping? 

Yes, we offer free shipping on orders delivered within the US only. All international orders will be subject to shipping fees and taxes.

When will I receive my order?

You will receive your Holly & Tanager item within 3 – 10 business days (this does not include holidays and weekends). Within 3-4 business days of placing your order, we will notify you of your shipping details. 

Holly & Tanager will make every effort to fulfill your request on a timely basis but cannot guarantee a specific shipping date.  Please contact Holly & Tanager if you need your order processed more quickly or if you would like to inquire about the availability of an item.

Do you offer expedited shipping?

Yes, we offer US priority mail (1-3 business days) and US priority mail express (overnight delivery).  Orders received before 3 PM CST will be processed that day.  Orders received after 3 PM CST will be processed the next business day.  Orders received over a weekend or holiday will be processed on the following business day.

Do you ship internationally?

International orders can be processed online and will be charged for shipping.  For all shipments sent to international destinations, any duties and taxes will be the responsibility of the recipient. If the handbag needs to be refunded, we will not refund the duties or taxes that were incurred. Please email us at support@hollytanager.com or call us at (312) 620-9830 to inquire about specific questions.

General FAQ's

Where are Holly & Tanager bags manufactured?

Holly & Tanager handbags are cut and sewn in the top factories across the globe. We strive to source the highest quality materials providing you with timeless handbags.

Are your handbags sold at any retailers?

Holly & Tanager handbags are currently sold online and also in select boutiques across the USA.

Do you have a showroom?

Not at this time, but we are happy to share our bags via video call if you are interested.

How do pre-orders work for Holly & Tanager handbags?

If you decide to pre-order a Holly & Tanager handbag, you will go through our checkout process as usual on our website and be charged for the handbag at the time of ordering. Within a week before arrival of your pre-order handbag, we will send you an email letting your know about your exact arrival date. If you choose to return your Holly & Tanager handbag, you will have 30 days from receiving the bag to return your item.

How do I protect or clean the leather on my Holly & Tanager handbag?

Since Holly & Tanager bags are made out of cowhide leather, make sure you keep your bag away from direct sunlight and water.  If your handbag happens to get dirty, wipe it off with a wet clean cloth. To preserve the beauty of your bag, we recommend using leather conditioner once a year.

How do I protect and clean the Armored Leather on my Holly & Tanager handbag?

If your handbag happens to get dirty, wipe it off with a wet clean cloth and mild soap.

How do I protect and clean the suede leather on my Holly & Tanager handbag? 

For suede bags, use a standard suede cleaner to clean any marks.

Do you offer gift receipts?

Yes, a gift receipt will accompany items that are purchased as a gift in the checkout process.

Do you offer repairs?

If your purse is damaged due to reasons other than normal wear, please contact us at support@hollytanager.com

What should I do if the order I receive is damaged?

Damaged claims on shipped items must be made within 5 days of a package’s arrival.  Please inspect your purchases immediately upon receipt because no claims can be made after 5 days.  In order to process a damaged claim, we will need you to retain the original packaging and to send us photos of the damaged item(s) and the original packaging.  Please call (312) 620-9830  or email at support@hollytanager.com to process the damage claim.  Once your damage claim is approved, we will send you a return shipping label and a return authorization form.

Will I be charged sales tax on my order?

If the order is shipped and delivered within the state of Illinois, it will be subject to a 10.25% sales tax. If the order is shipped and delivered within the state of Ohio, it will be subject to a 5.75% sales tax.

Can I return or exchange items from a Sample Sale?

We do not allow returns or exchanges for items purchased from a Sample Sale. 

Can I use two promotional offers on my order?

Only one promotional offer can be applied to one order.

Is my information secure on this website?

Protecting your information is our highest priority. The website checkout process employs industry standard technology which encrypts your credit card and other online ordering information.  If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to call or email us to complete your order.

Pricing Policy

Prices are subject to change without notice.  Holly & Tanager makes every effort to ensure that our prices are accurate.  If a product is listed at an incorrect price, Holly & Tanager reserves the right to refuse, cancel or limit any order placed at the incorrect price.

Governing Law

The laws of Illinois, U.S.A., excluding the Illinois conflict of laws rules, will apply to any disputes arising out of or relating to these terms or the Services. All claims arising out of or relating to these terms or the Services will be litigated exclusively in the federal or state courts of Cook County, Illinois, USA, and you and Holly & Tanager consent to personal jurisdiction in those courts.